Frequently Asked Questions
This is where you will find most answers. If there should still be any questions left, don't hesitate to contact us.
General
Are you insured?
Yes. We hold Employers Liability insurance for claims up to £2 million and Public Liability insurance for claims up to £1 million.
What payment methods do you accept?
We accept cash, Cheque, bank transfers. We do not go out collecting in the evening for your security and our own, no one likes visitors after business hours and we like to enjoy our domestic life. We accept cash on the day the service is completed, or we invoice through PayPal once the service is complete.
Gutter Clearance
Do you just do the high gutters?
We can do all the guttering around your home, or office, it’s all included in the fixed price we quote. This includes gutters at a high level and head height, on your conservatory, your porch and your garage.
Can you clean the outside of the gutters too?
Yes, we can, and you can save money by booking a clearance and cleaning together. We can also clean conservatory roofs, too. Ask us for a price when we arrive.
Will I have to wait in all day?
We work to timed appointments and keep you informed by text message or phone call to let you know when we will be there.
Can I Pay with a Credit Card?
You can pay on the day with cash, cheque or credit card. If you would like to pay online, we can arrange that too.
I'm not in during the day, can you still do the job?
If you have an outside electricity socket we can work unattended. We’ll email over the before and after photos and a link so you can pay online or you can leave a cheque for us.
Is it a messy job?
No, We use suction to clear out the insides of the gutters rather than a power washer to blast it out. All the debris ends up in the vacuum tub. We take great pride in being tidy.
Do you clear gutters on commercial properties?
We can clear commercial property up to 3 storeys tall, provided they have traditional guttering systems. Some industrial metal box gutter systems found on industrial units are also suitable for our vacuum equipment. Please call us or request a site visit and we’ll come out and give you a free quote.
Window Cleaning
Do you only clean the outside windows?
We also clean windows internally, conservatory, uPVC and guttering. We offer a wide range of services.
Do you use traditional window cleaning methods?
Yes, we specialise in providing traditional window cleaning methods as well as using new technology, providing the environment required for cleaning is safe to use this method. We aim to avoid working at heights on ladders due to legislation.
Are your service's available for residential & commercial premises and local businesses?
Yes, we currently provide a regular and reliable service to many houses and businesses in Newbury, Berkshire and the surrounding areas.
Will you still clean our windows in the rain?
We work in most weather conditions to maintain the regularity of our service. Working in light or medium rain and winds is a usual service standard with the window cleaning industry, however, we avoid dangerous weather like thunderstorms, lightning and heavy rain/winds.
Can you clean my windows above my conservatory?
Yes, the majority of conservatories are built with cleaning in mind. Our water fed pole technology makes access a simple approach, even when conservatories with swimming pools require access equipment, we'll clean it.
Will you provide a service the same time every month?
Yes, we will endeavour to honour appointments with our customers. Our service is managed on our own database management system, we keep a record of everything. Including an automatic service cycle, we offer a unique service where our customers can book a service at a frequency that they choose.
We do not want our windows cleaned some months, will this be a problem?
This will not be a problem, we ask our customers to provide as much notice as possible, at least 24-hours notice. To ensure we can manage our accounts and provides a service route that is economical and without attending to be told "not today"